General Questions
tk00 Frequently Asked Questions
From opening an account to withdrawing money to bKash, claiming bonuses to responsible gaming — all the important questions about tk00 answered in one place.
Many questions can come to mind before or while playing at tk00. On this page we have given direct answers to the most frequently asked questions from Bangladeshi players. You will find detailed information here on account registration, deposit and withdrawal processes, game rules, bonus terms and conditions, and safe gaming habits. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Account and Registration
Deposits and Withdrawals
Games and Rules
Bonuses and Promotions
Safety and Responsible Gaming
24/7
Live Chat Support
30min.
Fastest Withdrawal
৳300
Minimum Deposit
200%
Welcome Bonus
All Questions
Account and Registration
To open an account at tk00, you need an active mobile number, a valid email address, and you must be 21 years of age or older. The registration process is simple and quick — start from the login page on the site and follow the steps. A national ID card or passport may be required for identity verification.
No, only one tk00 account is allowed per person. Creating multiple accounts may result in bonus cancellation and carries the risk of account suspension. For the best experience, enjoy all benefits through a single account.
Click the "Forgot your password?" option on the tk00 login page. Enter the email or phone number used during registration and a reset link or code will be sent to you. Once you set a new password, you can log in again normally. The support team will help with any issues.
Identity verification is carried out to protect account security and prevent fraud. After submitting a photo of your national ID card or passport, verification is usually completed within 24 hours. Once verified, your withdrawal limit increases and your account remains fully secure.
Absolutely. tk00 is fully mobile-friendly — it works easily on both Android and iOS devices through a mobile browser. All games, betting, and payment features are available without downloading a separate app. The interface automatically adjusts to fit your screen size.
Deposits and Withdrawals
Deposits from bKash to your tk00 account are nearly instant — the balance is usually added within a few minutes. There may occasionally be a slight delay due to network issues. If the deposit does not appear within 30 minutes, contact support with your reference number.
The minimum deposit at tk00 is ৳300 — by any method, whether bKash, Nagad, or Rocket. For withdrawals, a minimum of ৳500 must be available in the account. These limits are the same for all payment methods with no difference between them.
Yes, both Nagad and Rocket can be used to deposit at tk00. The minimum deposit is ৳300 for all methods. tk00 itself does not charge any transaction fee, however your mobile banking provider's own charges may apply — check their app for details.
Withdrawal requests from tk00 are generally processed within 30 minutes to 3 hours. The process is faster when KYC verification is complete and bonus wagering requirements have been met. Contact support if there is an unusual delay.
A withdrawal request can be cancelled before processing has begun. Once the process has started, cancellation is no longer possible. If you want to cancel immediately after submitting a request, let support know via live chat — they will help if it is still possible.
It is generally safe and recommended to withdraw using the same method used for the deposit. This helps prevent fraud and speeds up the process. If you need to withdraw using a different method, inform support in advance.
Games and Rules
To bet on BPL matches, log in to tk00 and go to the cricket section. You will find a list of all BPL matches for the season — bets can be placed both before the match starts and while it is live. There are various betting markets including match winner, toss, and top batter. Check your account for the minimum bet amount.
RTP is a theoretical calculation — it represents the percentage of total bets that a game returns to players as winnings over the long term. It does not guarantee a win in any specific session. Each spin or round is independent and outcomes are determined by a Random Number Generator (RNG).
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps rising. If you cash out before the plane crashes, you win according to that multiplier. Cashing out at the right moment is the key strategy. The game is completely random and each round is independent.
Yes, tk00 has live dealer games where you can play in real time with a live human dealer. Enjoy live blackjack, roulette, baccarat, and much more from game rooms by Ezugi and Evolution Gaming. With a good internet connection, you can play without interruption on mobile as well.
tk00 only offers games from recognised and established game providers — PG Soft, Pragmatic Play, JILI, Spribe, Ezugi, and Evolution Gaming. The games from these providers are tested by independent auditors and use certified Random Number Generators (RNG). Fair play is our core principle.
Bonuses and Promotions
You will receive a 200% welcome bonus on your first deposit at tk00, up to a maximum of ৳15,000. This means if you deposit ৳5,000, an additional ৳10,000 will be added as a bonus. The wagering requirement for this bonus is 15 times. To claim the bonus, select the applicable offer at the time of your first deposit.
Wagering requirement means you must wager the bonus amount a set number of times before you can withdraw it. For tk00's welcome bonus, this is 15 times. So if you receive a ৳10,000 bonus, you must place a total of ৳150,000 in bets before withdrawing. Full details are available in the terms and conditions.
tk00's VIP program has three tiers — Bronze, Silver, and Gold. You can gradually move up to higher tiers through regular play. Bronze offers a weekly cashback of up to 0.4%, Silver up to 0.8%, and Gold up to 1.2%. Higher tiers also come with priority support and special offers.
tk00 regularly offers reload bonuses, cashback, and special event offers for active members. Log in to the site and check the promotions section for the latest offers. There may be special cricket betting offers during the BPL or T20 World Cup season.
The list of games eligible for bonus use is stated in the bonus terms and conditions. Bonuses generally work in full on slots, however some table games or live casino games may contribute at a limited rate. Read the terms and conditions carefully before claiming a bonus.
Safety and Responsible Gaming
tk00 uses SSL encryption technology to keep all transactions and personal data secure. Passwords are stored in encrypted form and your information is not shared with any third party. Keeping two-factor authentication (2FA) enabled makes your account even more secure.
The minimum age to participate at tk00 is 21 years. Registration by minors is strictly prohibited. Age is confirmed during the verification process and accounts found to be ineligible may be permanently closed. Responsible gaming is our highest priority.
Use tk00's self-exclusion tool to take a break — your account can be temporarily closed for a set period. Set deposit limits or session limits to keep your spending in check. Remember — gaming is for entertainment, not a solution to financial problems. Visit the responsible gaming page for further help.
tk00's support team is active around the clock (BST). After logging in to the site, you can get immediate help from the live chat option — you can speak in Bengali. You can also contact via email: [email protected]. There is no phone or WhatsApp support.
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24 hours a day. Come to live chat for any issue, question, or advice — you will get a fast and easy resolution.
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Round-the-clock support (BST)